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Privacy Policy
Last updated: October 24, 2026
This Privacy Policy explains how ClearMetrics ("we", "us", "our") collects, uses and protects information when you visit our website and purchase our digital guide.
1. Information we collect
We collect only what we need to run the website and deliver your purchase:
- Purchase information. When you buy, you provide your name, email address and payment details on our payment processor's checkout page. We do not see or store your full card number.
- Contact information. If you email us, we receive your email address and the content of your message.
- Usage and device data. Through cookies and similar technologies, we may collect your IP address, browser type, device type, pages viewed, referring page and approximate location.
2. How we use your information
- To process your payment and deliver the guide and included files by email.
- To provide customer support and handle refund requests.
- To send you important messages about your purchase.
- To measure and improve the performance of our website and advertising.
- To comply with legal and tax obligations.
3. Cookies, Meta Pixel and advertising
We use cookies and the Meta Pixel (provided by Meta Platforms, Inc.) to understand how visitors use our site, measure the results of our ads and show relevant ads. The Meta Pixel may collect information such as the pages you view and actions you take (for example, starting checkout). This information is processed by Meta under its own privacy policy.
You can control cookies in your browser settings and adjust your ad preferences in your Meta account settings. Blocking cookies may affect how some parts of the site work.
4. Payment processing
Payments are handled by a third-party payment processor. Your payment information is collected and processed by that provider under its own terms and privacy policy. We receive only the information needed to confirm your order and deliver the product (such as your name, email and order status).
5. Sharing your information
We do not sell your personal information. We share it only with:
- Service providers that help us operate (payment processing, email delivery, hosting and analytics).
- Advertising and analytics partners, such as Meta, as described above.
- Authorities, when required by law or to protect our rights.
6. Data retention
We keep your information only as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements, and to resolve disputes.
7. Your rights
Under applicable data protection laws, including Brazil's General Data Protection Law (LGPD), you may request to access, correct, delete or port your personal data, to object to certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, email us at the address below. We may need to verify your identity before responding.
8. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children's privacy
Our website and guide are not directed to children under 18, and we do not knowingly collect personal information from them.
10. International transfers
Our providers may process data in countries other than your own. When this happens, we take steps to ensure your information remains protected as described in this policy.
11. Third-party links and trademarks
Our site may link to third-party websites that we do not control, and we are not responsible for their privacy practices. ClearMetrics is an independent educational product and is not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the site after an update means you accept the revised policy.
13. Contact
Questions or requests about this policy? Email us at support@clearmetrics.com.
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Terms of Service
Last updated: October 24, 2026
These Terms of Service ("Terms") govern your use of the ClearMetrics website and your purchase of the ClearMetrics digital guide ("the Guide"). By using the site or buying the Guide, you agree to these Terms.
1. What we sell
The Guide is an educational digital product (PDF) that explains how to read the performance data available in Instagram Insights and how to build a monthly report. It includes a report template, a one-page cheat sheet and a monthly review checklist. It is delivered electronically; there is no physical product.
2. What the Guide is not
- It is not a tool, app or service that connects to, accesses or manages any Instagram account.
- It does not show who viewed your profile or Stories. Instagram does not provide that information.
- It is not professional marketing, legal, financial or business advice.
3. No guarantee of results
The Guide teaches you to read and organize your own data. We do not promise or guarantee any specific result, such as follower growth, reach, engagement, sales or revenue. Your results depend on many factors outside our control, including your content, audience, consistency and platform changes.
4. Price and payment
The Guide is sold for a one-time payment at the price shown on the website at the time of purchase. It is not a subscription and you will not be billed again. Payments are processed by a third-party payment processor, and your use of their checkout is subject to their terms.
5. Delivery
After your payment is confirmed, we deliver access to the Guide and included files by email. Please make sure the email address you provide is correct and check your spam folder. If you do not receive your files, contact us and we will help.
6. License and permitted use
When you buy the Guide, we grant you a personal, non-exclusive, non-transferable license to read and use it for your own accounts and, if you manage accounts for others, to apply its methods in your work. You may use the report template for your own reports and for client reports.
You may not resell, redistribute, share, publish or upload the Guide or its files, in whole or in part, or present them as your own work.
7. Intellectual property
All content in the Guide and on this website, including text, layout and templates, belongs to ClearMetrics and is protected by copyright and other laws. No rights are granted other than those expressly stated in these Terms.
8. Refunds
You can request a refund within 7 days of purchase, as described in our Refund Policy.
9. Third-party platforms and trademarks
ClearMetrics is an independent educational product and is not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc. Features and metrics shown by Instagram can change at any time, so some screens or names described in the Guide may differ from what you see in the app.
10. Disclaimer of warranties
The Guide and website are provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. Nothing in these Terms limits any rights you have as a consumer under applicable law.
11. Limitation of liability
To the fullest extent allowed by law, ClearMetrics and its operator are not liable for indirect, incidental or consequential damages, or for loss of profits, data or business, arising from your use of the Guide or website. Our total liability for any claim is limited to the amount you paid for the Guide.
12. Privacy
Your use of the site is also governed by our Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date shows the latest version. Continued use of the site after changes means you accept them. Changes do not affect purchases already completed.
14. Governing law
These Terms are governed by the laws of Brazil. Any dispute will be resolved in the courts of Brazil, without prejudice to any mandatory consumer protection rights you may have in your country of residence.
15. Contact
Questions about these Terms? Email us at support@clearmetrics.com.
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Refund Policy
Last updated: October 24, 2026
7-day money-back guarantee. If the guide isn't for you, email us within 7 days of your purchase and we'll refund your payment.
1. Who this applies to
This policy covers the ClearMetrics digital guide and its included files (report template, cheat sheet and monthly review checklist), sold as a one-time payment.
2. How to request a refund
- Email us at support@clearmetrics.com within 7 calendar days of the purchase date.
- Include the email address used at checkout and, if you have it, your order number.
- You do not need to explain your reason, although feedback helps us improve the guide.
3. What happens next
We confirm your request by email and refund the full amount you paid through the same payment method you used at checkout. The time it takes for the money to appear depends on your bank or card issuer and can take several business days.
4. After the 7 days
Requests received after the 7-day period are not eligible for a refund, unless required by applicable consumer law.
5. Access after a refund
Once a refund is issued, your license to use the guide and its files ends, and you should delete any copies you have saved.
6. Problems with delivery or files
If you did not receive your files, a file does not open, or something is missing, contact us first. We will resend or fix it as quickly as possible. You still have the right to request a refund within the 7-day period.
7. Chargebacks
Before disputing a charge with your bank or card issuer, please contact us so we can solve the issue directly. It is usually faster.
8. Contact
Email: support@clearmetrics.com
See also our Terms of Service and Privacy Policy.